Frequently Asked Questions
Everything you need to know about our premium menswear and service.
What is the standard shipping timeframe?
We offer standard shipping across the United Kingdom and internationally. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
At Merchantman & Sons, we accept returns and exchanges on all unworn items with original tags within 30 days of purchase. Please use our online portal to generate a return shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your best-fitting garments at home for the most accurate fit.
What materials do you use in your garments?
We pride ourselves on using high-quality, ethically sourced materials including organic cotton, Merino wool, and premium linens. Specific material compositions are listed on every individual product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has been placed?
Yes, once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.